A collection of random thoughts on product design which I shared recently on Twitter

Secret discussion between ICICI designers

ICICI designer 1: kuch machau karte hain bruah

ICICI designer 2: kya karna hain bata

ICICI designer 1: ek kaam karte hain laal background mein gradient daalte hain

ICICI designer 2: sath mein CTA button background mein chupa dete hain…alag mazze

ICICI designer 1: done

Hidden CTA

Why I continue to rant online about how bad bank websites are

At the place I work, all our product decisions are around minimising rider and driver anxiety. We obsess over small details. Worry endlessly about impact of even small decisions on rider anxiety. Ask if we are giving as much info we can about the status of her ride

I am not kidding about above. We will spend the next 6 months iterating on our Finding driver screen just so that we can minimise anxiety when rider is waiting for driver allocation

Below is a screenshot of the spec I wrote on revamping our notification system last quarter

Rider Anxiety

Hence I get super mad when I see stupid things like hidden CTA buttons

or when I see ‘Something went’ on the HDFC app like literally everyday

or when I see a PAY button on a bill I paid a week back

YOU ARE DEALING WITH PEOPLE’S MONEY

LIKE HOW FUCKING USELESS ARE YOU

Every time I use a banking website or app, I come away frustrated. Simple jobs like finding your statements, tax reports take so long

Cross selling is done with banners in which close button is hidden somewhere

HDFC ka digital team khud use nahi karta apna app/site kya?

Spam calls karke credit card dilwane mein jitna effort daalte hain uska 10% effort website sudhaarne mein daalenge to existing customers atleast itna frustaenge nahi

Rating HDFC website across 10 commandments of good products

Just crosschecked, HDFC site is at a solid 0/10 based on 10 commandments of good products

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