A year back my manager gave me some advice around communication which is relevant not only for work but also for social media:

  • “Always take 5 minutes pause, if you are frustrated, and feel the need to rant on Slack. Once you calm down you might write something far more balanced and less ranty.” I am an impulsive person who has never shied away from writing what he feels. But in heated discussions, I have also ranted way more than I should have and felt bad later. Note that this exercise can also prevent you from sending out replies on social media which you instantly regret.

  • “Sometimes it is even better to just delete the reply and not send it out if it is not adding any value.” My manager is a fan of the quote “Never Wrestle with a Pig. You Both Get Dirty and the Pig Likes It.”

  • “Anything you say/write which can be taken the wrong way will be taken so if you leave room for interpretation. When you are sending out something, think again and again on how something could go wrong.” I can’t stress how true this is. If you work for a big enough startup & communicate with multiple stakeholders, you will learn this lesson every week.

Since then, I have thought a lot about my communication and added a few more principles which I try to follow:

  • Don’t post anything, either at work or social media, which will cause anxiety to your future self. It is not worth it. Control your impulse.

  • Whenever I am involved in a miscommunication, once the thing calms now, I pause and unpack the entire thing, see where I could have communicated better. If there were mistakes made, I would add them to my ‘Don’t do’ list.

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